Change address after order sent (NZ)

Note: This can be used for Dispatch order or orders that cannot be canceled

We understand that you want to change your delivery address for this order. However, we have confirmed that your order was already dispatched on xxDATExx and via xxCOURIERxx with the tracking number of xxxx to the address below:

xxADDRESSxx

Unfortunately, at this stage, we can no longer change your shipping address. Also, we are unable to cancel orders once you have made payment. After an order has been paid, it is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt this process.

As an option, we highly suggest you please call the courier directly at xxxxxxx for you to be able to verify your correct shipping address with them.

For item tracking, please visit xxxLINKxxx

Please also note that the delivery normally takes xxxETAxxx working days after dispatch and varies depending on your location.

If your parcel is undeliverable, it will be sent back to our warehouse. In this scenario, our team will contact you via email to arrange for a re-delivery at your cost.

Many thanks for your kind understanding.