Change items / Cancel order after payment confirmed NZ

BestDeals:

We apologize for the issue you encountered. Unfortunately, at this stage we are unable to change/add items or cancel an order once the order has been processed. After an order has been processed, data is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt this process.

We encourage all customers to review their order quantity and items before completing checkout to avoid any issues on the order.

However, we do offer 30 Day Change of Mind, if you do not want to keep the product, you can get it returned for an item price refund. The refund amount will not include delivery costs. For more information regarding the terms and conditions, please check here:

https://www.bestdeals.co.nz/article/terms

Thank you for your kind understanding.

TradeMe:

We apologize for the issue you encountered. Unfortunately, at this stage we are unable to change/add items or cancel an order once the order has been processed. After an order has been processed, data is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt this process.

We encourage all customers to review their order quantity and items before completing checkout to avoid any issues on the order.

However, we do offer 30 Day Money Back Guarantee, if you do not want to keep the product, you can get it returned for an item price refund. Please contact us back should you need the return procedures.

Thank you for your kind understanding.