How to Cancel an Order (Harvey Norman)
From crazysales
These steps are applicable only for HN orders that are still in the 'Processing' status (meaning not dispatched) in HN portal. Orders that are not yet marked as 'Dispached' in HN portal can simply be cancelled as shown on the steps below:
Step 1. Process order cancellation and send message via The Edge:
- Search the order in The Edge using the Harvey Norman Reference number, and click the order to view options.
- At the 'Item Details' portion, select Cancelled from the 'Action' drop down, set Cancel Qty, and select Other from the 'Cancel Reason'.
- Scroll to the bottom page to go to the activity section. Mark the latest System update as Resolve, select Out of Stock in the Comment type section (if the item is out of stock) and add your message in the Comment box. Click Save Changes. Your message will be sent and the order will be cancelled.
- After submitting your message, click the order again, Cancellation Acknowledged would appear on the Order status.
- After submitting your message, click the order again, Cancellation Acknowledged would appear on the Order status.
- Copy the page link as you will use it as reference in your backend notes.
NOTE: For this case, there is NO NEED to add a refund request in the backend and NO NEED to send a credit note.
