Process for Out of Stock Order (Harvey Norman)

Step 1. Process order cancellation and send message via The Edge:

• Search the order in The Edge using the Harvey Norman Reference number, and click the order to view options.

• At the 'Item Details' portion, select Cancelled from the 'Action' drop down, set 'Cancel Qty', and select Other from the 'Cancel Reason'.

• Scroll to the bottom page to go to the activity section. Mark the latest System update as Resolve, select Out of Stock in the Comment type section and add your message in the Comment box. Click Save Changes. Your message will be sent and the order will be cancelled.

• After submitting your message, click the order again, 'Cancellation Acknowledged' would appear on the Order status.
  

• Copy the page link as you will use it as reference in your backend notes.

Step 3. Cancel order in CS Backend and add a refund request. See How to Process Refund for Harvey Norman Order

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NOTE: For this case, there is NO NEED to send a credit note.