Delayed Delivery (With Scanning) MDDS

Please use this template for orders that were dispatched late but has scanning or movement in the tracking website. Ask customer to wait for another week by offering $5 or full postage fee refund as compensation (with TL's Approval)

Hi xxxxx,

Thank you for your message.

Upon checking, we found out that your order was processed to be dispatched on xxxDATExxx via an International Registered Post with tracking number xxxxxxxxxxxx. For tracking information, you may visit: https://www.aftership.com/track/sfcservice

The Estimated Delivery Time Frame is 5-14 business days.

As of xxDATExx, the status of your parcel is 'xxxxxxxxxxxxx'. Please do not worry as we have already coordinated with the courier to find the exact location of the parcel and to update the status on the website. Also, we have requested to have the parcel delivered as soon as possible. If there are any issues or updates, we will immediately let you know.

Meanwhile, it would be much appreciated if you could wait for another week. We would like to offer you a partial refund of $XXX for the postage fee as a compensation for the delay. In case your item is not delivered by xxDATExx, please feel free to get back to us immediately. We will process your full refund if not delivery updates happen. Thank you very much for your understanding and patience.

Should you have further inquiries, please feel free to message us back.

Best Regards!

xxx,
Customer Service