Change of Mind - MDDS
ASK FOR PHOTOS
We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that:
• Item to be returned must be in their original resalable condition with all tags and packaging (ready to be put back on the shelf).
• The item/s are NOT opened, used, worn or damaged.
• The refund amount will not include delivery costs.
• The return of the item is the responsibility of the buyer.
In this case, our technical team will require photos to check if the item is eligible for return. Please send us photos showing that the parcel/package is unopened and still in the original resalable condition.
Once we receive the photos, we will forward them to our technical team for approval. Thank you for your cooperation.
Looking forward to hearing from you soon.
Best Regards,
xxx
Customer Service
OFFER $10 TO KEEP (With TL's Approval)
Hi xxx,
Thank you for contacting us.
We understand that you want to return the item to us for a refund as you no longer require it. However, as it was shipped from China, you may be required to ship it back to China. To prevent you from any additional expenses, we would like to offer you a $10 partial refund to keep the item or sell it locally or online to get your money back. Please let us know if you accept this offer. Thank you for your kind understanding and consideration.
Looking forward to hearing from you soon.
Best Regards,
xxx
Customer Service
IF DECLINED, INCREASE OFFER UP TO 50% (With TL's Approval)
Hi xxx,
Thank you for your response.
In this case, in order to avoid further delays in resolving your case, we would like to offer you a refund of the xxx% of the total amount you paid for the product. Kindly advise.
Looking forward to hearing from you soon.
Best Regards,
xxx
Customer Service
IF STILL DECLINED, DISPOSE ITEM FOR ITEM PRICE REFUND
Hi xxxxx,
Thank you for getting back to us.
In order to avoid further delays and to save you from hassle, our team has agreed to provide you with an item price refund of $xxx and you don’t need to return the item back to us. Please dispose of the product and take a photo of it being disposed (put in the rubbish bin). Please send us the photo so that once we receive it, we will be able to proceed processing your refund under our change of mind policy and via original mode of payment. Please note that the shipping fee is non-refundable for change of mind cases. Thank you for your cooperation.
We look forward to hearing from you soon.
Best Regards!
xxx,
Customer Service
