Address Issues LASOO
1. Please create a new ticket under Crazysales - General Department
2. Use the subject: Lasoo OrderID : xxxxx (where xxxxx is the Transaction Reference / Lasoo Order#)
3. Recipient Email Address: contact@lasoo.com.au
4. CC: vian_wei@crazysales.com.au
5. Appropriately use any of the templates below:
Incorrect/Incomplete Address:
Hi Team,
Hope this email finds you well.
The order# xxxLasooOrder#xxx is ready to be sent out, however, the address provided is insufficient/incorrect and we want to make sure that the item will be sent to the correct recipient/address. Please help us contact the customer to provide us the complete shipping details in the following format:
• Complete Recipient Name
• Contact Number
• House/Unit Number and Street Name
• Postcode
• Town/City
• State/Province
Once we receive this information, we will send the item out on the next business day.
Thank you and we look forward to hearing from you soon.
Warm Regards,
xxxx
Customer Service
Residential Address Needed:
Hi Team,
Hope this email finds you well.
The order# xxxLasooOrder#xxx is ready to be sent out. Since we will be using a courier company to do the delivery, they are unable to send the item to PO Box, Mail Box, Parcel Collect, and Parcel Lockers. Please help us contact the customer to provide us their physical/residential address in the following format:
• Complete Recipient Name
• Contact Number
• House/Unit Number and Street Name
• Postcode
• Town/City
• State/Province
Once we receive this information, we will send the item out on the next business day.
Looking forward to hearing from you soon.
Best Regards,
Customer Service
Non-deliverable:
Hi Team,
Hope this email finds you well.
We are sorry to inform you that we are unable to ship the order# xxxLasooOrder#xxx to (Suburb+Postcode) because it is outside our shipping providers’ delivery zone.
We have given this order a highest priority but due to uncontrollable circumstances we will be unable to process the shipment. Kindly help us contact the customer to ask if they have an alternative address we could send this item to. If so, please reply to this email with the alternative delivery address in the following format:
• Complete Recipient Name
• Contact Number
• House/Unit Number and Street Name
• Postcode
• Town/City
• State/Province
On the other hand, if there is no alternative delivery address, we will process a full refund to the customer.
Looking forward hearing from you soon.
Best Regards,
xxxx
Customer Service
