Cancel Order (Dispatched) MDDS

Unable to cancel due to order being exported for label printing or sent (Contact Purchaser)

Hi xxx,

Thank you for contacting us.

We understand that you want to have this order cancelled. We have forwarded your request to our dispatch team to process the cancellation because this order is already dispatched. Please note that it is not always guaranteed that the cancellation is successfully processed as we are unable to cancel an order once the parcel is already in transit with the courier. Please allow us 24 to 48 hours for an update. We will get back to as soon as we receive one.

Thank you for your kind understanding.

Best regards,

xxx
Customer Service

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Purchaser agreed to cancel the order

Hi xxx,

Thank you for patiently waiting.

We received a confirmation from our dispatch team that your order was successfully cancelled. Hence, we will now process your full refund via original mode of payment. Please allow 2-3 business days for the refund to be completed.

Should you have further inquires, please email us back.

Best regards,

xxx
Customer Service

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Purchaser advised cannot cancel order

Hi xxx,

Thank you for patiently waiting.

We received an update from our dispatch team informing us that your order is already in transit with the courier. Hence, we regret to inform you that we are no longer able to cancel you order from our end.

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Should you have further inquires, please email us back.

Best regards,

xxx
Customer Service