Process for Out of Stock Order (Harvey Norman)

From crazysales
Revision as of 16:37, 27 February 2025 by Admin (Talk | contribs)

Jump to: navigation, search


Step 1. Submit a request for order cancellation via The Edge:

  • Search the order in The Edge using the Harvey Norman Reference number, and click the order to view options.

HNOOSSTEP1.png

  • Scroll to the bottom page to go to the activity section. Mark the latest System update as Resolve, select Out of Stock in the Comment type section and add your message in the Comment box. Click Save Changes to submit your request and allow at least 24 hours for your requested to be responded.

HNOOSSTEP2.png


Step 2. Accept the Cancellation Request via The Edge:

  • Harvey Norman Online Marketplace Customer Service Team will initiate the cancellation in The Edge. Search the order in The Edge using the Harvey Norman Reference number. The status 'Cancellation Requested' must appear on the order. Click the order to view options.

HNsearch1.png


  • Click on 'ACCEPT CANCELLATION' and the order will be cancelled.

HNcancel1.png


  • After accepting the cancellation, 'Cancellation Acknowledged' would appear on the Order status.

HNcancel2.png


Step 3. Cancel order in CS Backend and add a refund request. See How to Process Refund for Harvey Norman Order



NOTE: For this case, there is no need to send a credit note.

Retrieved from "http://ph-wiki.crazysales.com.au/mediawiki/index.php?title=Process_for_Out_of_Stock_Order_(Harvey_Norman)&oldid=12634"