Process for Out of Stock Order (Harvey Norman)
From crazysales
Step 1. Submit a request for order cancellation via The Edge:
- Search the order in The Edge using the Harvey Norman Reference number, and click the order to view.
- Scroll to the bottom page to go to the activity section. Mark the latest System update as Resolve, select Out of Stock in the Comment type section and add your message in the Comment box. Click Save Changes to submit your request.
Step 2. Accept the Cancellation Request via The Edge:
- Harvey Norman Online Marketplace Customer Service Team will initiate the cancellation in The Edge. Search and open the order in The Edge using the Harvey Norman Reference number. The Cancellation Request must appear on the order.
- Harvey Norman Online Marketplace Customer Service Team will initiate the cancellation in The Edge. Search and open the order in The Edge using the Harvey Norman Reference number. The Cancellation Request must appear on the order.
- Click on ACCEPT CANCELLATION and the order will be cancelled.
- Click on ACCEPT CANCELLATION and the order will be cancelled.
- After accepting the cancellation, Cancellation Acknowledged would appear on the order.
- After accepting the cancellation, Cancellation Acknowledged would appear on the order.
Step 3. Cancel order in CS Backend and add a refund request. See How to Process Refund for Harvey Norman Order
