Bar Code
*ETA:
For Bestdeals - Please refer to the listing page.
For Trade me orders- Please refer to the Trade Me listing page.
- Order just sent (NORMAL)
Your item has been dispatched on xxxdatexx via Post Haste with bar code number xxxxxxx.
To track the delivery:
1. Please visit http://www.posthaste.co.nz/tracktrace.html
2. Go to the "Bar Code" Section.
3. Enter your bar code number.
4. Click on 'TRACK MY ITEM'.
Normally, the delivery takes xxxx working days depending on your location.
For delivery follow-ups, please feel free to contact Post Haste on 0800106828 or 095252060 and quote your Bar Code Number.
If you still do not receive the item by xxxdatexxx, you may contact us back and we would be more than willing to follow it up for you. Thank you very much for your understanding and patience.
- Order just sent (DELAYED DISPATCH ISSUE)
Your item has been dispatched on xxxdatexx via Post Haste with bar code number xxxxxxx.
NOTE: Please be informed that Post Haste collects items from us in bulk, that is why they need to sort them out onto their depots and will be forwarded to the delivery branches. At this stage, the courier's Customer Service will not able to provide any details regarding the parcel and it is still not traceable. After a parcel has been forwarded to a delivery branch, that will be the time that the tracking details will be activated online (within 1-2 business days) and the courier's Customer Service can then provide you with the whereabouts of your parcel.
To track the delivery:
1. Please visit http://www.posthaste.co.nz/tracktrace.html
2. Go to the "Bar Code" Section.
3. Enter your bar code number.
4. Click on 'TRACK MY ITEM'.
Normally, the delivery takes xxxx working days depending on your location.
For delivery follow-ups, please feel free to contact Post Haste on 0800106828 or 095252060 and quote your Bar Code Number.
If you still do not receive the item by xxxdatexxx, you may contact us back and we would be more than willing to follow it up for you. Thank you very much for your understanding and patience.
- Current Status (within ETA)
Your item has been dispatched on xxxdatexx via Post Haste with bar code number xxxxxxx.
Normally, the delivery takes xxxx working days depending on your location.
We have tracked your order and confirmed that it is [xxxxxxxxxx INSERT CURRENT DELIVERY STATUS HERE IF APPLICABLE xxxxxxxxxxx]
To track the delivery:
1. Please visit http://www.posthaste.co.nz/tracktrace.html
2. Go to the "Bar Code" Section.
3. Enter your bar code number.
4. Click on 'TRACK MY ITEM'.
Since it's still within the reasonable delivery time frame, it would be much appreciated if you could wait for a few more days. We believe that you may get it soon.
For delivery follow-ups, please feel free to contact Post Haste on 0800106828 or 095252060 and quote your Bar Code Number.
If you still do not receive the item by xxxdatexxx, you may contact us back and we would be more than willing to follow it up for you. Thank you very much for your understanding and patience.
- Tracking shows delivered
Your order was sent out on xxxdatexxx via xxcourierxx with bar code number xxxxxx.
We have tracked your order and confirmed that it was delivered on xxxdatexxx, signed for and received by xxxx (posthaste link). We do hope that you already got your item.
To track the delivery:
1. Please visit http://www.posthaste.co.nz/tracktrace.html
2. Go to the "Bar Code" Section.
3. Enter your bar code number.
4. Click on 'TRACK MY ITEM'.
On the other hand, you may contact Post Haste on 08 0010 6828 and provide them with your Bar Code Number.
Please let us know if you need a hand so that we can assist you as soon as possible.
- Attempted to be delivered
We are really sorry to hear that you still have not received your item. Your order was dispatched on xxdatexx and via Post Haste with Bar Code number xxxxx. We have checked your item on the website and it shows that it was attempted to be delivered on xxdatexx but it was unsuccessful.
You may check the status of your delivery on this link (Posthaste link ).
In this case, we highly suggest you please contact Post Haste at 08 0010 6828 or 04 472 3666 and arrange for a re-delivery. Just provide them your Bar Code Number as well as your complete shipping address and your contact number so they could re-deliver as soon as possible. Thank you for your kind understanding and cooperation.
Should you need further assistance, please feel free to email us back. We will follow up the case for you.
- Tracking shows Delivered
Dear XXX,
Good day.We hope all is well.
We are really sorry to hear that you still have not received your item.
Your order was sent out on xxxdatexxx via xxcourierxx with bar code number xxxxxx.
We have tracked your order and confirmed that it was delivered on xxxdatexxx, signed for and received by xxxx (posthaste link). We do hope that you already got your item.
To track the delivery:
1. Please visit http://www.posthaste.co.nz/tracktrace.html
2. Go to the "Bar Code" Section.
3. Enter your bar code number.
4. Click on 'TRACK MY ITEM'.
On the other hand, you may contact Post Haste on 08 0010 6828 and provide them with your Bar Code Number.
Please let us know if you need a hand so that we can assist you as soon as possible.
Kind regards,
xxxx
Customer Service Representative
- Delivered to Rural depot
Dear,
Good day. We hope all is well.
We are really sorry to hear that you still have not received your item.
Your order was sent out on xxxdatexxx via xxcourierxx with bar code number xxxxxx.
We have tracked your order and confirmed that it was delivered on xxxdatexxx, in xxx(posthaste link) means that it has been delivered to your rural depot and the third courier service is will be the one to proceed with the delivery. Could you please allow another 2-3 business days for the item to arrive?
To track the delivery:
1. Please visit http://www.posthaste.co.nz/tracktrace.html
2. Go to the "Bar Code" Section.
3. Enter your bar code number.
4. Click on 'TRACK MY ITEM'.
On the other hand, you may contact Post Haste on 08 0010 6828 and provide them with your Bar Code Number.
Please let us know if you need a hand so that we can assist you as soon as possible.
Kind regards,
xxxx
Customer Service Representative
- Awaiting Customers instructions
Your item has been dispatched on xxxdatexx via Post Haste with bar code number xxxxxxx.
Normally, the delivery takes xxx working days depending on your location.
We have tracked your order and confirmed that it is awaiting the customer's instructions to proceed with the delivery. In this case, we highly suggest you please contact Posthaste at 0800106828 or 095252060 and quote your Bar Code Number to confirm the delivery instructions so they can proceed with the delivery.
To track the delivery:
1. Please visit http://www.posthaste.co.nz/tracktrace.html
2. Go to the "Bar Code" Section.
3. Enter your bar code number.
4. Click on 'TRACK MY ITEM'.
If you still do not receive the item by xxxdatexxx, you may contact us back and we would be more than willing to follow it up for you. Thank you very much for your understanding and patience.
- Delivered but not Received
Your order was dispatched on xxxdatexxx via Post Haste with bar code number xxxxxx.
We have tracked your order and confirmed that it was delivered on xxxdatexxx with ATL. This status means that the item may have been left in a safe place without a signature. The tracking information is available at xxxLinkxxOfxxTrackingxxInfoxxx.
In this case scenario, please try the following:
1. Check with your neighbors or people in your household who may have received the item for you.
2. Check your area as the parcel may have been hidden at a safe place by the delivery man.
3. Contact Posthaste at 0800106828 or 095252060 for more details about the delivery.
If you still could not locate the parcel there, please feel free to get back to us, and we will follow this up and further investigate the delivery of the item. Please accept our apology for any inconvenience caused.
Customer Service Remarks:
Issue Type: Courier/Delivery
Task Category: xxxx
Reference: xxxx
Resolution/Recommendation: Latest tracking update: xxxx, Advised ETA: xxxxx
Sample Customer Service Remarks:
Issue Type: Courier/Delivery
Task Category: Kayako Ticket
Reference: BAC-123-23456
Resolution/Recommendation: Latest tracking update: Picked up from sender 09/10/2024, Advised ETA: 16/10/2024
