Delivery via Fastway/Aramex

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Updated Template (11-23-2022)

Thank you for your purchase. Your order was dispatched on xxxDATExxx via Aramex (formerly Fastway) with tracking number xxxxxxx.

Normally, the estimated time of arrival is xxxNORMALxETAxxx business days to your location.

For item tracking, please visit: https://www.aramex.com.au/ or contact 03-9320-8100.

Please NOTE that the tracking number will take approximately 2-3 business days to be activated and to be shown up in the website.

If your item is not delivered by xxxdatexxx, please feel free to get back to us immediately. We will follow it up for you.

Should you have further inquiries, please feel free to email us back.


  • For ETA's, please refer to the postage calculator on the item listing page.



  • Just sent out (1-2 days) Non-traceable:


Upon checking, we found out that your item was dispatched on xxxdatexxx via Aramex (formerly Fastway) with tracking number xxxx.

The estimated time of arrival would be xxxx business days.

For item tracking, please visit: https://www.aramex.com.au/ or contact 03-9320-8100.

Please do not be concerned if the tracking indicates that an item cannot be found. It is common for an item to have its first "scanning" when it arrives at its final destination we have seen this happen all too often. Hope you understand.

Hope you will receive the item soon. If your item is not delivered by xxdatexx, please feel free to get back to us immediately. We will follow it up for you. Thank you very much for your understanding and patience.


  • Still within ETA - Non-traceable:


Upon checking, we found out that your item was dispatched on xxxdatexxx via Aramex (formerly Fastway) with tracking number xxxx.

The estimated time of arrival would be xxxx business days.

For item tracking, please visit: https://www.aramex.com.au/ or contact 03-9320-8100.

Please do not be concerned if the tracking indicates that an item cannot be found. It is common for an item to have its first "scanning" when it arrives at its final destination we have seen this happen all too often. Hope you understand.

Since it's still within the reasonable delivery time frame, it would be much appreciated that you could wait for a few more days. We believe that you may get it soon.

If your item is not delivered by xxdatexx, please feel free to get back to us immediately. We will follow it up for you. Thank you very much for your understanding and patience.


  • Current status (within ETA):

Upon checking, we found out that your item was dispatched on xxxdatexxx via Aramex (formerly Fastway) with tracking number xxxx.

The estimated time of arrival would be xxxx business days. For item tracking, please visit: https://www.aramex.com.au/

We have tracked your parcel and confirmed that it is [xxxxxxxxxx INSERT CURRENT DELIVERY STATUS HERE IF APPLICABLE xxxxxxxxxxx]

Hope you will receive the item soon. If your item is not delivered by xxdatexx, please feel free to get back to us immediately. We will follow it up for you. Thank you very much for your understanding and patience.


  • Failed attempted delivery (Local depot)


Upon checking, we found out that your item was dispatched on xxxdatexxx via Aramex (formerly Fastway) with tracking number xxxx.

The estimated time of arrival would be xxxx business days. For item tracking, please visit: https://www.aramex.com.au/

We have tracked your parcel and confirmed that it was attempted to be delivered on xxxdatexxx but no one was available. A calling card may have been left for you and your parcel was forwarded to your local depot. In this case, we suggest that you contact your local depot on xxxxxxxxx to arrange redelivery or collection.

Should you need further assistance regarding the delivery of your item, please feel free to get back to us and we will follow it up for you. Thank you very much for your understanding and patience.


  • Failed attempted delivery (Parcel Connect Agent)


Upon checking, we found out that your item was dispatched on xxxdatexxx via Aramex (formerly Fastway) with tracking number xxxx.

The estimated time of arrival would be xxxx business days.

We have tracked your parcel and confirmed that it was attempted to be delivered on xxxdatexxx but no one was available. A calling card may have been left for you and your parcel was forwarded to a Parcel Connect Agent for you to collect at a time that suits you. To collect your parcel, please bring a valid ID with you and refer to the address below:

xxxx INSERT PARCEL CONNECT AGENT ADDRESS HERE xxxxxxxx

For item tracking, please visit: https://www.aramex.com.au/ or contact 03-9320-8100.

Should you need further assistance regarding the delivery of your item, please feel free to get back to us and we will follow it up for you. Thank you very much for your understanding and patience.


  • Tracking shows Delivered:

Your item was dispatched on xxxdatexxx via Aramex (formerly Fastway) with tracking number xxxx.

We have tracked your order and was able to verify that it was delivered on xxxdatexxx at xxxlocationxxx. We do hope that you already received your item. If that is not the case, please feel free to get back to us so that we can follow it up for you.

For tracking information, please visit: https://www.aramex.com.au/ or contact your local depot on xxxxnumberxxxxx.


  • Authority to Leave:

Please refer to Authority to Leave (ATL) note AU


  • Delivered but not received:

We are sincerely sorry for the inconvenience. As we checked, it shows that your parcel with tracking number xxxTrackingxxx has been delivered by Aramex (formerly Fastway) on xxxDatexxx. The tracking information is available at xxxLinkxxOfxxTrackingxxInfoxxx.

In this case scenario, please try the following:

1. Check with your neighbors or people in your household who may have received the item for you.
2. Check your area as the parcel may have been hidden at a safe place by the delivery man.
3. Contact Aramex xxxx depot on xxxNumberxxx to get more details about the delivery.

If you still could not locate the parcel there, please feel free to get back to us, and we will follow this up and further investigate the delivery of the item.


  • Aramex (formerly Fastway) contact numbers for each depot:


ACT

  • Canberra - (02) 6260 1718

NSW

  • Albury - (02) 6025 3122
  • Central Coast - (02) 4314 4427
  • Coffs Harbour - (02) 6658 6922
  • Newcastle -(02) 4967 3944
  • Northern Rivers - (02) 6624 2669
  • Orange - (02) 6360 2788
  • Port Macquarie - (02) 6581 2223
  • Sydney - 1300 327 892
  • Wollongong - (02) 4272 3833
  • Young - (02) 5310 0135

QLD

  • Brisbane - 1300 327 892
  • Cairns - (07) 4035 1322
  • Rockhampton - (07) 4922 1006
  • Gold Coast - (07) 5519 5100
  • Mackay - (07) 4952 4924
  • Maryborough - (07) 4123 3076
  • Sunshine Coast - (07) 5476 9899
  • Toowoomba - (07) 4634 1655
  • Townsville - (07) 4728 7399
  • Wide Bay - (07) 4151 6777

SA

  • Adelaide - 08 8345 2300

TAS

  • Devonport - 0497 025 513
  • Hobart - 03 6273 4544
  • Launceston - (03) 6326 1573

VIC

  • Ballarat - 03 5222 5050
  • Bendigo - 03 5292 0891
  • Geelong - 03 5222 5050
  • Melbourne - 03 9320 8100

WA

  • Perth - (08) 9356 5309

SOURCE: https://www.aramex.com.au/contact-us/aramex-depot/


Customer Service Remarks:

Issue Type: Courier/Delivery
Task Category: xxxx
Reference: xxxx
Resolution/Recommendation: Latest tracking update: xxxx, Advised ETA: xxxxx


Sample Customer Service Remarks:

Issue Type: Courier/Delivery
 Task Category: Kayako Ticket
 Reference: BAC-123-23456
 Resolution/Recommendation: Latest tracking update: Picked up from sender 09/10/2024, Advised ETA: 16/10/2024


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