Post Haste - Request for Pickup (Old Procedure)

PROCESS:

For Posthaste returns, the CSPH agent who is handling the case will be the one to arrange a pick-up.

To arrange a pick-up, the template below needs to be emailed through to FREIGHT.FORWARD@posthaste.co.nz and please CC PHG-AKLFFW@posthaste.co.nz and escalations@limei-trading.com

Posthaste staff will then give our customer a call to arrange the collection.

Once confirmed, the agent will receive a reply back on the pickup request with the Booking ID.

To ensure pickup requests are all handled on a timely manner, CSPH agent should also log the request on the pickup form: https://docs.google.com/forms/d/e/1FAIpQLSfvxTXpSMP9Q93zdVcxaAHtwLuON1saX_BkHiubg8gfMOefyw/viewform

Set Email Subject to: PICKUP REQUEST (ORDER ID: xxxxxxx)

Hi Team,

Good day! Kindly help us book a pickup for the following parcel:

-FROM-

Reference Number: xxxOrderIDxxx
Pickup Address: xxxxxxxxxxxxxxxxxx
Pickup Contact Person: xxxxxxxxxxx
Pickup Contact Number: xxxxxxxxxxx

-PACKAGE DETAILS-

Dimensions (LxWxH): xxxxx
Weight: xxxxxx

-TO-

Delivery Address:

Zeaway Limited
295 Landing Drive
Māngere
Auckland 2022

Please charge to Account Number: 1832439

Please reply with a booking number once it is arranged. Thank you for your help.

Kind regards,
xxx
Customer Service