Process for Out of Stock Order (Harvey Norman)

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Step 1. Send an email to Harvey Norman Online Marketplace Customer Service Team and wait for the confirmation.

  • Create a New Ticket in Kayako under AU - Harvey Norman department.
  • Email Subject: Harvey Norman Online DS Order | xxxxxxxxxxx | CS -----------(xxx is the first 11-digit of the Harvey Norman Reference)
  • Email Address: dropship.online@au.harveynorman.com

HNnewtix.png


Step 2. Once the Harvey Norman Online Marketplace Customer Service Team confirms the cancellation, accept the Cancellation Request via The Edge:
 HNcancelconf.png


  • Search and open the order in The Edge using the Harvey Norman Reference number. The Cancellation Request must appear on the order.

HNsearch1.png


  • Click on ACCEPT CANCELLATION and the order will be cancelled.

HNcancel1.png


  • After accepting the cancellation, Cancellation Acknowledged would appear on the order.

HNcancel2.png


Step 3. Cancel order in CS Backend and add a refund request. See How to Process Refund for Harvey Norman Order


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