REFUNDS

B. Refund Log via New RMA Version

Warning! Do not RMA refunds for VFANG items.

1. Click Create Request

2. Enter the Order# and the customer details will auto-populate.

3. Click ADD TO REQUEST next to the SKU to be requested. The product details will appear on the Request Product area.

4. Fill in the Quantity of the item to be refunded. NO NEED to check boxes for ‘spare part’ and ‘kitting’.

5. Upload proof/photo (Mandatory, except if no picture is provided by customer). Only jpg/png files with a size less than 2M will be accepted. To resize photo please see How to resize photo

6. In the Details section, state a brief issue description and the refund amount. [Example: ‘Mirror arrived broken - Refund $89.95’]

7. Select REFUND and the type of refund either ‘refund’ (for full refund), or ‘compensation’ or ‘partial-refund’.

8. Click Save and your request will be saved in PENDING status.

9. Carefully check and review all the details (i.e refund amount, reason, etc) and change it if there is any error. If all the details are correct, click Submit and the status of your request will be changed to Requested.

10. Click Back or leave the page and wait for the Approver to confirm your request.