NEW JOB - REQUESTING PARTS (AU WAREHOUSE)

C. New Job (Requesting Parts from AU Warehouse via New RMA Version)

Warning! Replacement part/s for VFANG and CN DROPSHIP items should not be processed in RMA but should be coordinated to VFang Team and Purchaser respectively.

1. Click Create Request

2. Enter the Order# and the customer details will auto-populate.

3. Click ADD TO REQUEST next to the SKU of the item that needs part/s replacement. The product details will appear on the Request Product area.

4. Fill in the Quantity (always set to 1). NO NEED to check boxes for ‘spare part’ and ‘kitting’.

5. Upload proof/photo (Mandatory, except if no picture is provided by customer). Only jpg/png files with a size less than 2M will be accepted. To resize photo please see How to resize photo

6. In Details section, list down the parts and the quantity needed. [Example: ‘Please send part H x 2, part L x 1’]

7. Select new-job as the resolution and new-job as a type of resolution. Select the Issue and set Priority to normal.

8. Click Save and your request will be saved in PENDING status.

9. Double check all the details carefully and change it if there is any error. If all the details are correct, click Submit and the status of your request will be changed to Requested.

10. On the resent section, you can edit the customer's delivery address if needed (for example if the customer has moved to a new address or has changed their contact number) and set the fee amount to 0.00 unless the customer pays for the parts (for example if the customer is buying replacement parts for an out of warranty item, then put the right amount in the fee amount box).

11. Double check all the details carefully and change it if there is any error. If all the details are correct, click Save and the status of your request will be changed to Requested.

DO NOT CLICK the 'Request Confirm' button.

12. Click Back or leave the page and wait for the RA Staff to confirm and process your request.