Change of Mind NZ KOGAN

REMINDER: Change of Mind policy may not be applicable for Specific Items due to hygienic reasons, please check on the listing page or ask for support first.

ASK FOR PHOTOS:
If no photos provided to show the status of the item & customer did not mention if the package was opened or item was used or not, request for photos in the initial email using the template below:

We understand that you wish to return your order for a refund due to a change of mind (xxxinsert exact reasonxxx). Please note that under our return policy for 30-day change of mind at https://www.kogan.com/nz/seller/zeaway-terms-and-conditions/

• Item to be returned must be in its original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
• The item/s are NOT opened, used, worn, or damaged.
• The refund amount will not include delivery costs.
• The return of the item is the responsibility of the buyer.

In this case, our technical team will require photos to check if the item is eligible for return. Please send us photos showing that the parcel/package is unopened and still in the original resalable condition.

Once we receive the photos, we will forward them to our technical team for approval. Thank you for your cooperation.