Change of mind -Bunnings/Woolworths
- Bunnings Australia:
We understand that sometimes decisions change, and we want to assist you in the return process. If you've experienced a change of mind regarding your recent purchase from Bunnings Australia, please follow these instructions:
-You have 30 days from the date of purchase to return the item.
-Ensure the item is in its original condition and accompanied by proof of purchase.
-Return the item to any Bunnings store to initiate the return process.
-The store staff will assist you with processing the return.
Once our team receives the item, we will process the refund via the original payment method, and the details will be communicated to you online.
- Woolworth Australia:
We understand that sometimes decisions change, and we want to assist you in the return process. If you've experienced a change of mind regarding your recent purchase from Woolworths Australia, please follow these instructions:
- You have 30 days from the date of purchase to return the item.
- Ensure the item is in its original condition and accompanied by proof of purchase.
- Return the item to any Woolworths store to initiate the return process.
- The store staff will assist you with processing the return.
Once our team receives the item, we will process the refund via the original payment method, and the details will be communicated to you online.
IMPORTANT NOTES:
Please note that as a third-party online seller partnering with these stores:
- We should assess the issue of return first and determine the appropriate course of action, considering factors such as the nature of the item, the customer's reason for return, and the store's return policy.
- We will communicate promptly with the respective store and follow their guidelines on how to best assist the customer, ensuring compliance with their policies and procedures.
- If customers are unable to return the item to a physical store due to distance or other constraints, we are required to provide our return address and facilitate the return process, including covering any associated shipping costs.
- In cases where the item is eligible for a refund, we will process the refund via the original payment method upon receiving the returned item and confirm the details with the customer.
- We are committed to providing excellent customer service and resolving any return-related issues in a timely and professional manner, maintaining the trust and satisfaction of our customers and our valued partners.
