Kcfoxking1 (more to pay)

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Step 1: Inform the customer and Confirm the address:


Good day! Please be informed that we have just received a returned parcel due to "xxxreasonxxx". The address you provided in our system is below:

xxxRecipientxxx
xxxAddress1xxx
xxxAddress2xxx
xxxSuburbxxStatexxPostcodexxx

Please provide us the correct/complete address if the above is wrong. Thank you.

Looking forward to hearing from you.


Step 2: Based on the address provided, calculate the postage cost / re-delivery fee using the Crazysales Postage Calculator:


Thank you for confirming your delivery address.

Please be informed that if the buyer failed to provide the correct/complete delivery address during check out process or if he/she missed the delivery/collection, he/she will be charged the re-delivery fee which is $xxxx. Should you want us to resend your order, please let us know if you agree to pay the said amount so we can provide you the payment instructions. If not, we may process your refund under our 30 Day Change-of-Mind policy.

Looking forward to hearing from you.


Step 3: Request for RA Resend order and provide payment procedures:


Thank you for confirming that you want your item to be redelivered.

For making payment, please send it to us via PayPal. Our PayPal account is kcfoxking1.ppau@gmail.com . Please leave the reference "XXXX"(order number).

(In order to speed up the whole process and for us to be able to detect your payment immediately, please send us the Unique Transaction ID.)

Once the payment has been confirmed the item will be sent out on the next business day.

Looking forward hearing from you soon.


NOTE: xxxxxxxx = RA Resend Order ID

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