NEW JOB - REQUESTING PARTS (AU WAREHOUSE)

B. New Job (Requesting Parts from AU warehouse)

1. Create a Request

2. Enter the Order Number. Details of customer will auto-populate.
3. Click ADD TO REQUEST next to the SKU to be refunded.

***REQUEST PRODUCT window will open***

4. Select the SKU and fill in the quantity (always set to 1).
5. Upload proof/photo (Mandatory, jpg/png files with a size less than 2M)
6. Fill in Details section (List down the part/s and the quantity needed)
[Example: ‘Please send part H x 2, part L x 1’]
7. Select NEW JOB and NEW JOB as type of resolution.
8. Select Issue and Priority (Priority should be set to NORMAL)
9. Click SAVE. Case will be set to PENDING.
10. For the APPROVER: Check if all information is correct. Then click SUBMIT. Case will be set to REQUESTED.