RESEND (ITEM or KITTING BOX)

A. Resending an Item (new order/kitting)
- CSPH is responsible in resending an order.

1. Create a Request

2. Enter the Order Number. Details of customer will auto-populate.
3. Click ADD TO REQUEST next to the SKU to be requested.

***REQUEST PRODUCT window will open***

4. To resend a whole item, just fill in the resend Quantity, NO NEED to check boxes for ‘part’ and ‘kitting’. For kitting option, select the kitting SKU [Example: GH1001-RD(1/2) or GH1001-RD(2/2)], fill in the Quantity and check the ‘kitting’ box.
5. Upload proof/photo (Mandatory, jpg/png files with a size less than 2M)
6. Fill in Details section (State a brief issue description)
[Example: ‘Mirror arrived broken’]
7. Select RESEND and ‘resend product & kitting product’ on the resolution section
8. Select Issue and Priority (Priority should be set to NORMAL)
9. Click SAVE. Case will be set to PENDING.
10. For the APPROVER: Check if all information is correct. Then click SUBMIT. Case will be set to REQUESTED.

Steps on how to CONFIRM once submitted (For the APPROVER only)

1. Confirm that the package details are correct (You can modify the shipping address if needed).
2. Customer fee amount information should always be 0.00 since this is a RESEND item (with item issue). However, if it is a MORE TO PAY case, set the correct fee amount (Example: Redelivery fee).
3. Fill in the remarks field (Optional).
4. Click REQUEST CONFIRM. The APPROVER has an option to CANCEL the case or SAVE the changes if needed.
***NOTE: After clicking REQUEST CONFIRM, status changes to "processing", indicating that the request is being processed***