RMA Reasons & Backend Refund Reasons
From crazysales
| CASE | RMA REASON | BACKEND REFUND REASON |
|---|---|---|
| Incorrect part/accessory (such as wrong size, different design of remote) | OTHERS | MISSING PART |
| If warehouse failed to send a parcel | OTHERS | NOT SENT |
| If parts are missing due to damaged packaging | OTHERS | MISSING PART |
| If customer lost or damaged the part while assembling the item | OTHERS | MISSING PART |
| Listing error / Not as described | OTHERS | NOT AS DESCRIBED |
| Delivery issues (Refund due to out of ETA/No delivery update) | OTHERS | DELAYED DELIVERY |
| Special Discount | OTHERS | EXTRA PAYMENT |
| Cancelled Order | OTHERS | CANCEL ORDER |
| Out of Stock | OTHERS | OUT OF STOCK |
| Non-Deliverable | OTHERS | CANCEL ORDER |
| If the box is undamaged and unopened upon delivery but part/s are missing upon opening | PART MISSING | MISSING PART |
| If the item/parcel arrived damaged due to delivery process | DOA/DAMAGED | DAMAGED |
| If the part arrived damaged due to delivery process | DOA/DAMAGED | DAMAGED |
| If the item is not functioning or stopped working | FAULTY | FAULTY |
| If a defect or damage occurred while the item is being used based on instruction or correct procedures | FAULTY | FAULTY |
| If courier lost the item or parcel | LOST | LOST |
| If warehouse sent the item but courier cannot locate or has no scan of the package | LOST | DELAYED DELIVERY |
| If warehouse sent wrong item or wrong parcel | WRONG ITEM SENT | SENT WRONG ITEM |
