SYSTEM EVENTS TEAM SCHED/UPDATES

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AU SE SCHED


SE2022A.png


NZ SE SCHED


NZ SE UPDATED.png


August 19, 2022 (Updated August 25, 2022)

  • For AU ON HOLD orders due to address issues (System Events) from CATCH, KOGAN, MYDEAL and EBAY, please ask VOICE TEAM to call the customer and send a message via platform as Recap. For unanswered call, after leaving a voicemail, Voice staff must notify SE Team to send message via Platform.

March 01, 2021

  • All orders paid via BPAY with system event due to extra or duplicate payments should be handled with extra care by notifying the team leader first before asking for bank details for refund purposes to the customer. Only once approved by the team leader that the system event staff can send an email to the customer.
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