Compensation Template (NZ)

Hi

Good day. We hope all is well.

Please accept our sincerest apologies for any inconvenience it has caused you. Under such circumstances, we were just wondering if you would like to keep the item should we offer you a partial refund of $xxx it will be sent via the original payment method so you do not need to return the item back to us. This would save you time and effort as well. Please, advise if this offers is acceptable to you so that we can process the refund as soon as possible.

Should you need further assistance, please do not hesitate to contact us back. Have a great day.

Kind regards,

xxx

Customer Service Representative