How to submit refund request(backend)

Steps for refund:

1. Click Add Refund Request

2. Tick the box for the SKU that needs to be refunded, fill out the Refund Qty, Refund Amount, select Reason, add issue/refund details at Remark, select the Refund Account and click Submit Refund Request.

WARNING!

• Please ensure that you always double check your entries before you submit your request.
• Only put the exact amount that needs to be refunded.
• Refunds must be requested to be processed only via original mode of payment.