Hunter Express Pickup Request
PROCESS:
For ECOM returns (via Hunter Express), the CSPH agent who is handling the case will be the one to arrange a pick up with Hunter Express via ECOM.
To arrange a pick up with Hunter Express, the template below needs to be emailed through to custserv@ecomfreight.com.au (please CC escalations@limei-trading.com). Please see the detailed process at How to arrange pickup with Hunter Express.
Hunter Express staff will then give our customer a call to arrange the collection & will email the paperwork through to them for collection.
Once confirmed, CSPH agent will receive a reply back on the pickup request that will advise the date that collection has been booked for, along with the paperwork attached for our reference.
PICKUP TEMPLATE (to be sent to ECOM):
Hi Team, We would like to request a pickup for the following: FROM: Pickup From: xxxCustomer-Namexxx Pickup Address: Pickup Contact: xxxCustomer-Namexxx Pickup Phone: Pickup Email: TO: Delivery To: AUSWAY PACIFIC PTY LTD Account Number: AP5880 Delivery Address: UNIT 2, 5 BREAR STREET, SPRINGVALE, VIC, 3171 Delivery Contact: CHRIS Delivery Phone: 9548 0224 FREIGHT DETAILS: Description of Goods: Number of Items: Item Type: Total Weight: kg Dimensions (LxWxH): cm Dangerous Goods: NO Pickup Special Instructions: We look forward to hearing from you soon. Best Regards! xxxx, Customer Service Representative
PLEASE NOTE:
- If there are multiple cartons to be returned, we will need the individual Dimensions & Weight for the paperwork to be generated.
FREIGHT DETAILS: Description of Goods: Number of parcels: Item Type: Parcel #1 Weight: kg Parcel #1 Dimensions (LxWxH): cm Parcel #2 Weight: kg Parcel #2 Dimensions(LxWxH): cm Dangerous Goods: NO Pickup Special Instructions:
- The goods MUST be packaged by the customer for return.
- Once ECOM/HUNTER replies to our email along with the consignment number, please record it on the backend.
Email Templates (to be sent to buyers):
