How to Forward an Email via Kayako
From crazysales
Steps on forwarding Kayako Emails:
1. On the ticket to be forwarded, click Forward
2. On the email recipient bar, paste the recipient's email address, press you space bar and mark the Add to recipients tick box with a check.
3. Compose a short email, select your ticket type, set your ticket status, and add ticket notes.
4. Click on Send and it's done!
