Refund to Wrong Bank Account (Buyer's Error)

Once the accounting team confirms that the request for a bank refund has already been processed to the wrong recipient's account provided by the customer, it is no longer possible to simply cancel the refund. Our accounting team, by request, may try to ask the bank to recall the refund, however, a $25 recall request fee will be charged, regardless of the result of the request (successful or unsuccessful). In this case, before we can proceed to submit a recall request, we should ask the customer first if they are willing to pay us the recall request fee. The fee amount may vary and it will be confirmed by the bank upon providing the result of the request. Therefore, it is very important to ensure that the customer agrees to pay an additional amount if the fee is greater than $25 or that they will receive a refund for the difference if the fee is less than $25. Only when the buyer has paid the fee that our accounting team can proceed with the submission of the recall request.