Delivery via ALLIED EXPRESS

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Current Template (updated Jan-14-2022)


Thank you for your purchase. Your order was dispatched on xxxDATExxx via Allied Express with tracking number xxxxxxx.

Please be advised that our 3rd party couriers are still operating on limited capacity and will be able to pick up the items within 1-3 working days.

Normally, the estimated time of arrival is xxxNORMALxETAxxx business days to your location. However, due to COVID-19 restrictions/disruptions and ongoing courier shipment backlogs, the delivery may take longer than expected.

For item tracking, please visit http://www.alliedexpress.com.au/ or contact 13 13 73.

If your item is not delivered by xxxdatexxx, please feel free to get back to us immediately. We will follow it up for you.

Should you have further inquiries, please feel free to email us back.



Please use this new template (updated Dec-21-2020)

Your order was dispatched on xxxDATExxx via Allied Express with tracking number xxxxxxx.

Please be advised that our 3rd party couriers are still operating on limited capacity and will be able to pick up the items within 1-3 working days.

Normally, the estimated time of arrival is xxxNORMALxETAxxx business days to your location.

For item tracking, please visit http://www.alliedexpress.com.au/ or contact 13 13 73.

If your item is not delivered by xxxdatexxx, please feel free to get back to us immediately. We will follow it up for you.

Should you have further inquiries, please feel free to email us back.



Please use this new template for tracking info for Allied Express during this time of the COVID-19::


Please be advised that your order was dispatched on xxxDatexxx via Allied Express with tracking number xxxxxxx. Due to Stage 4 lockdown, our 3rd party couriers are operating on limited capacity and will be able to pickup the items within 1-3 working days. Normally, the estimated time of arrival is xxxNormalxETAxxx business days to your location. We usually follow this time frame, unfortunately, all our 3rd party couriers are currently experiencing significant delivery delays due to the unavoidable impacts of lockdown, limited flights, social distancing requirements, disinfecting procedures and increased parcel volumes due to COVID-19. Also, due to government restrictions, our 3rd party couriers operate on limited manpower. In this case, we are unable to guarantee the said time frame and therefore, we would like to extend it to three(3) business weeks. Rest assured that our couriers are working day and night to minimize the delay. If your item is not delivered by xxxExtendedDatexxx, please feel free to get back to us immediately. We will follow it up for you. Thank you very much for your understanding and patience.

For item tracking, please visit http://www.alliedexpress.com.au/ or contact 13 13 73.


Notes:

  • The xxxExtendedDatexxx should be changed accordingly.



For VFANG Items (Normal ETA)


Upon checking, we found out that your order was dispatched on xxxdatexxx via Allied Express with tracking number XXXXXXXX.

Normally it takes 3-10 working days for the item to be delivered to your location.

For tracking info and delivery issue, please visit http://www.alliedexpress.com.au/ or contact 13 13 73.

If you will not receive it within xxxdatexxx, please email us so we can follow it up. Thank you.

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