Process update

Division of Item Problems

MAX GAO	ESTHER LIANG
Keyya Appliance + Furniture	Bella
Mia	Jenny
So	Yvonne
James	Linda
Polly	Anna
Kitty	Rena
Nicole

PLEASE DO NOT FORGET to add Technical Customer Service to the group chat for new cases.

ALWAYS INCLUDE your TL, all the SMEs and all your LOB-mates on the group chat.

Take note that for FURNITURE items, please do not forget to add MAX GAO

The majority of the information for some of the "INQUIRY CONCERNS" is readily available on the listing page. PLEASE MAXIMIZE THE RESOURCES by double-checking the details or consulting an SME before approaching the purchaser/developer.

SAMPLES

For Replacement PARTS

Before sending the replacement parts or the whole item, please contact Max or Esther to confirm the problem first. SOME of the parts can be sent from China. No need to ask the AU Warehouse

SAMPLE SCENARIO