Product Review AU
For negative product reviews related to being faulty, damaged, poor quality, not as described
Good day! Hope you are doing well.
We have received your review on our product "xxxxITEMxxxxTITLExxxx". Naturally, we are never pleased to know that one of our customers is unhappy of our product/service. Our goal is always to provide full satisfaction to all of our customers while we stand behind the quality and reliability of all of our products. We do understand your frustration and we value your patronage that is why we are contacting you to provide the needed assistance. In order for us to assess the issue, we need to forward some information to our technical department for checking and confirmation. It would be much appreciated if you could provide some photos [and/or a short video] that would show more details regarding your concern with your item. Once we receive this information, we will be able to correctly assess the problem and find possible options for you. Your cooperation will be much appreciated.
Looking forward to hearing from you.
For negative product reviews related to tracking/delivery
Good day! Hope you are doing well.
We have received your review on our product "xxxxITEMxxxxTITLExxxx". Naturally, we are never pleased to know that one of our customers is unhappy of our product/service. Please do not worry as we are here to assist you with your concern. Upon checking, xxxxINSERTxxxTRACKINGxxxETAxxxDELIVERYxxxSTATUSxxxHERExxxx.
Should you have further concerns regarding your order, please do not hesitate to contact us back. Thank you for your kind understanding.
For negative product reviews related to missing or damaged part/s
Good day! Hope you are doing well.
We have received your review on our product "xxxxITEMxxxxTITLExxxx". Naturally, we are never pleased to know that one of our customers is unhappy of our product/service. We are sorry to hear about the [missing/damaged] part/s. Please do not worry as we are here to assist you with your concern. It would be much appreciated if you can confirm if you have received the box/es unopened and undamaged. To specify the [missing/damaged] part/s, kindly reply to this email with a photo of the manual with the [missing/damaged] part/s encircled and confirm the quantity required for each [missing/damaged] part. Once we receive this information, we will be able to correctly assess the problem and make appropriate arrangements to rectify your concern without delay. Also, we can avoid sending the wrong parts.
We appreciate your cooperation on this matter and we look forward to hearing from you again.
