Change of mind -Catch/Kogan/Mydeal
STEP A: If no photos provided to show the status of the item, request for photos in the initial email using the template below:
We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that:
• Item to be returned must be in their original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
• The item/s are NOT opened, used, worn or damaged.
• The refund amount will not include delivery costs.
• The return of the item is the responsibility of the buyer.
In this case, our supplier's technical team will require photos to check if the item is eligible for return. Please send us photos of the item showing that it is still in its original packaging.
Once we receive the photos, we will forward them to our supplier for approval. Thank you for your cooperation.
STEP B: If photos are already provided in the initial email showing item is in a good and original packaging and unopened/sealed, use the template below:
We understand that you wish to return your order for a refund due to change of mind (xxxinsert exact reasonxxx). Please note that:
• Item to be returned must be in their original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
• The item/s are NOT opened, used, worn or damaged.
• The refund amount will not include delivery costs. If the item was delivered for free, delivery cost will be deducted.
• Handling fees will apply at 20% of the purchase price.
We have checked the photos your provided and your return has been approved. To return the item, please follow the steps below:
1. Kindly write your RETURN AUTHORIZATION or RA number which is RAXXXXXX in a piece of paper and attach it on the package.
2. Please make sure that ALL ACCESSORIES (if applicable) that came along the original packaging of your parcel is included upon return of the item back to us for an immediate refund process.
3. Take a photo of the package. (This will be used just in case there will be issues with the courier mishandling the item)
4. Please proceed in sending the item back to us at the address shown below:
P.O. BOX 1016
Springvale VIC 3171
Or
2/5 Brear St,
Springvale VIC 3171
In addition, we strongly suggest if you could kindly use REGISTERED MAIL in order to obtain a receipt with tracking number for both parties to immediately locate the whereabouts of your parcel by using the postal service system. This can also provide an assurance that your parcel will be received from our warehouse and that your refund request will be processed on a timely manner. Please note that all returned items will be reviewed upon receiving the item to ensure that they meet the terms and conditions listed on our 30 Day Change of Mind Policy. Goods that do not match the terms and conditions will be returned to you at your cost.
STEP C: If photos are provided after you requested (STEP A) and they are showing item is in a good and original packaging and unopened/sealed, use the template below
Thank you for providing us the photos requested. We have checked them and your return has been approved. To return the item, please follow the steps below:
1. Kindly write your RETURN AUTHORIZATION or RA number which is RAXXXXXX in a piece of paper and attach it on the package.
2. Please make sure that ALL ACCESSORIES (if applicable) that came along the original packaging of your parcel is included upon return of the item back to us for an immediate refund process.
3. Take a photo of the package. (This will be used just in case there will be issues with the courier mishandling the item)
4. Please proceed in sending the item back to us at the address shown below:
P.O. BOX 1016
Springvale VIC 3171
Or
2/5 Brear St,
Springvale VIC 3171
In addition, we strongly suggest if you could kindly use REGISTERED MAIL in order to obtain a receipt with tracking number for both parties to immediately locate the whereabouts of your parcel by using the postal service system. This can also provide an assurance that your parcel will be received from our warehouse and that your refund request will be processed on a timely manner. Please note that all returned items will be reviewed upon receiving the item to ensure that they meet the terms and conditions listed on our 30 Day Change of Mind Policy. Goods that do not match the terms and conditions will be returned to you at your cost.
