NZ Updates

• REFUND VIA CREDIT CARD

Choose to refund credit card via Payflow

• TOLL NEW CONTACT EMAIL ADD

CUSTOMER SERVICE SUPPORT - tollnzcustomerservice@tollgroup.com

ADMINISTRATION ENQUIRIES - tollnzadmin@tollgroup.com

CLAIMS - tollnzclaims@tollgroup.com

• COVID 19 temporary templates (ORDER STATUS excluding STEVE YE ITEMS)

We are sorry for any inconvenience this may cause you.

Upon checking your order is on our dispatch priority list and we are still waiting for the govt approval as they require us to forward list of items that we can deliver due to this ongoing lock down restrictions. We have not received any confirmation or arrangements yet as we sent numerous follow-ups. In this case, to avoid further delays, we can cancel the order and issue your full refund back to your account or we can hold the order until further notice.Thank you for understanding. Hope to hear from you soon.

We are very sorry for the inconvenience as we are still waiting for the government's confirmation on when we can dispatch the item. We are doing are best to proceed with the delivery. In this case, we are wondering if you are willing to wait for a few more days for the update or we will process with a refund of your item. Please let us know

• COVID 19 temporary templates (SENT BUT NOT TRACEABLE / DISPATCH ORDER excluding STEVE YE ITEMS )

Upon checking your order is ready for delivery but we are still waiting for the governments confirmation if we can have it dispatched through this on going lock down. Please confirm if you are willing to wait or will opt to have it canceled and be refunded. Thank you for understanding. Hoping to hear from you soon.

• COVID 19 temporary templates (returning items)

Dear xxxx,

Good Day! Thank you for getting back to us.

Please be informed that due to the ongoing pandemic, our courier will no longer be doing pickups for non-essential items. We can have it collected after the lock down. For your convenience, will now process your refund / replacement and it will take xxx to be completed/ delivered. But please give us an assurance that the item is can be collected after the lock down. Thank you for cooperation.

Thank you for your kind understanding and patience!

Regards,

xxxx

Customer Service Representative

• COVID 19 temporary templates (tracking info)

Dear xxx,

Good day. We hope you're doing great.

Your item has been dispatched on xxxdatexx via xxxx with the connote number of xxxx. Normally, delivery takes 3-7 business days. However, due to the ongoing pandemic, please expect some delays with the delivery.

To track the item, please have a check here xxxx or contact xxxxx.

Thank you very much for your understanding and patience.

Kind Regards,

xxxx

Customer Service Representative

• HOW TO CHECK STOCKS

GO TO http://app.freightdirect.eiz.co.nz/

(USERNAME: zeawaycs) (PASSWORD: 123)

CLICK "PRODUCTS" https://prnt.sc/qnt0vn

THEN TYPE IN THE SKU OF THE ITEM ON THE SEARCH BAR https://prnt.sc/qnt11t

• ETA Posthaste

If the address is in Metro ( Auckland, Howick, Wellington, Pukekohe) the delivery frame should be 1-5 business days

If the address is in Rural (the address which has RD or rural delivery address), the delivery frame should be 1-7 business days

• ETA Toll

If the address is in Metro ( Auckland, Howick, Wellington, Pukekohe) the delivery frame should be 2-5 business days

If the address is in Rural (the address which has RD or rural delivery address), the delivery frame should be 2-7 business days

• IF FIRST PAYMENT IS HIGHER (LAYBUY)

If the first payment is higher, this is due to the credit limit on the customers account.

Laybuy doesn't restrict the amount you can spend however if you exceed your limit, you are required to pay the excess on day 1. This will only ever occur when the total purchase price of your items exceeds your limit.

• New Posthaste account number

1832439

• New Posthaste account number

1826685

• New Warehouse address

8 Hautu Drive, Wiri, Auckland 2104

• TradeMe Afterpay

How it works on Trade Me:

1. Use "Buy Now" or win an auction.

2.Select "Afterpay" as your payment option.

3.You'll be taken to Afterpay's website.

4.Follow the instructions for creating an Afterpay account, or sign in if you're already a customer.

5.Once you're finished with Afterpay you'll be taken back to Trade Me.

6.Afterpay will email you a payment schedule.

• All you need is a New Zealand:

A.debit or credit card

B.mobile phone number

C.address