QUALITY UPDATES

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08/JUL/2016

Customer service representatives are required to choose the correct TYPE (type of customer's issue/concern) i Kayako. Incorrect choices of types will be marked down in their QA scores related to Tools.

10/FEB/2016

As the ebay messaging upgraded it's feature, we don't need to ask the customer to send the photo/s to ozauction@gmail.com just ask customer to directly send the photo/s via ebay messaging.

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