For Best Mart

Tracking Info (Within ETA

Thank you for choosing Bestmartonline for your purchase. We have reviewed your order and found out that it was sent out on XXXXXXXX via 
XXXXXX-Economy Shipping with tracking number XXXXXXXX. Normally, the delivery takes 15-30 working days. Since it's still within the 
reasonable delivery time frame, it would be much appreciated that you could wait for a few more days. We believe that you may get it soon. 
 
If your item is not delivered by XXXXX, please feel free to get back to us immediately. We will follow it up for you. Thank you very much 
for your understanding and patience.
 
Also, because of the economy shipping, there is a tracking number but the it can only be viewed by the sender, the customers can't look over. 
Thank you for your understanding.

Item Not Received (Out of ETA)

We are really sorry for the issue. We have sent your item out on XXXXXXXX via XXXXX-Economy Shipping with tracking number XXXXXXX. It should 
have arrived within 15-30 working days. We know you have been waiting for this item for a long time but you are not able to receive it. We are
afraid the item might have been lost in transit or impounded by custom. In this case, we offer you first a full refund for your order. Later 
on, if you receive your order, you may repay us or keep it as our gift to you. Please advise if this would be acceptable for you so that we
can process your case asap.
 
Looking forward to hear from you soon. Once again, please accept our sincerest apologies for inconvenience this issue may have caused you.