TEAM DAILY UPDATES

12/15/2015: For any BPAY Related case with Fraudulent account, please contact Annie XU for resolution. - Edmund

10/15

• This is regarding the Global Outlet items (HQB) . Please be informed that Charles informed us that UBI now can accepts PO BOX address, but if the

courier is TOLL, still PO BOX address is not allowed. -Nikkie
10/23

• For the 30-day money back guarantee(NZ), even if the product is under free shipping promotion, the postage will not be deducted to the refund. We will still process full item price refund. -John
  

10/23
Crazysales/ eBay

• TIG shipping delay please notify our customer due to Christmas is fast approaching. Should advise customer to call back TIG at (03) 9809 7465 and track and trace http://www.trackmyparcel.com.au/?b2c - Jen
  

11/6

• Team, Please merge the tickets of multiple tickets to one ticket to prevent multiple surveys and confusion on the case, Please see below for steps

Merging Tickets
11/20

• For Waving & Singing Santa (SKU:HYX1472005,HYX1572004,HYX1472004)
  

1. Make sure cable is properly plugged into the DC 5V slot, and on/off switch is turned on.
2. Sensor can only detect object moving right in front it within 1m range.
3. Some models will have slower reaction and move a few seconds after sensor is triggered.



Please refer to the following photos and pass on the instruction to customers for any upcoming cases before returning the item. Thank you.

12/9

• For customers requesting manual for SKU YWJD-502, please provide manual for similar item provided by purchaser as we do not have manual for this item.