Credit Note for Aftersales Refund (Harvey Norman)

When a full refund is accepted by the customer and the Harvey Norman Online Marketplace Customer Service Team advised to send a Credit Note, please follow the steps below:

Step 1. Send a request to Vincent Fang and Brian Li via WeCom to create a Credit Note for the order.

Step 2. Once a Credit Note is provided, create a New Ticket in Kayako under AU - Harvey Norman department.

• Set Email Subject to Harvey Norman Online Order - xxISSUExx |xxxxxxxxxxx| CS --------(xxx is the first 11-digit of the Harvey Norman Reference)
  

• Set Email Address to invoices.dropship@au.harveynorman.com
  

• Attach the credit note PDF file to the email.
  

Step 3. Log notes in CS Backend.

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