REFUNDS

B. Refund

1. Create a Request

2. Enter the Order Number. Details of customer will auto-populate.
3. Click ADD TO REQUEST next to the SKU to be refunded.

***REQUEST PRODUCT window will open***

4. To resend a whole item, just fill in the resend Quantity, NO NEED to check boxes for ‘part’ and ‘kitting’.
5. Upload proof/photo (Mandatory, jpg/png files with a size less than 2M)
6. Fill in Details section (State a brief issue description or the reason of the refund)
[Example: ‘Missing screws, $5 partial refund accepted’]
7. Select REFUND and and type of refund either (full) ‘refund’, ‘compensation’ or ‘partial-refund’.
8. Select Issue and Priority (Priority should be set to NORMAL)
9. Click SAVE. Case will be set to PENDING.
10. For the APPROVER: Check if all information is correct. Then click SUBMIT. Case will be set to REQUESTED.