Ask for Video (eBay US Supermatchonline)

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Good day! Thank you for contacting us.

We sincerely apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward some information to our technical department and supplier for checking and confirmation. It would be much appreciated if you could provide a short video that would show more details regarding your concern with your item. Once we receive this information, we will be able to correctly assess the problem and make appropriate arrangements to rectify your concern without delay.

Please send your video to "vicky_wei AT limei-trading DOT com" using your personal email. Also, kindly write down "Order #XXXXX" as reference in the email subject so that we can receive your attachment in time

Looking forward to hearing from you soon

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