Refund via eBay
From crazysales
In some cases, account would not be able to provide a refund due to a case is open but warrants a refund to the customer. This article is provides steps on how to refund customer using eBay case, when the PayPal is unable to do so because of an eBay case is open and proceed to refund customer to avoid the delay caused of asking customer to close the case and process the refund.
1. Open the Ticket
2. It will open ebay page:
3. Scroll down to see options to refund customer:
4. Refund the buyer:
5. You will see the refund now process and Transaction ID is available to check:
6. Proceed to backend to process the refund. See link below for details on how to process a refund:
How to process refund at the back end
Editor/s: Edmund Thay
