Ask for Photo (eBay US)

We sincerely apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward some information to our technical department for checking and confirmation. It would be much appreciated if you could provide some photos that would show more details regarding your concern with your item. Once we receive this information, we will be able to correctly assess the problem and make appropriate arrangements to rectify your concern without delay.

Looking forward to hearing from you soon.