QUALITY UPDATES
From crazysales
Revision as of 13:13, 11 September 2017 by 103.247.38.250 (Talk)
11-SEP/2017
- Starting today, the agents of CSPH are required to log notes in the Kayako with the ORDER ID and SKU. The format should be:
ORDER ID: xxxxxxxxx SKU: xxxxxxxxx
24/MAY/2016
- Starting today, eBay postage calculator also includes a drop down option for suburb which should be chosen to get the exact postage fee. For postage inquiries, the email template should include this.
08/JUL/2016
- Customer service representatives are required to choose the correct TYPE (type of customer's issue/concern) in Kayako emails. Incorrect choices of types will be marked down in their QA scores related to Tools from 11-Jul-2016 onwards.
10/FEB/2016
- As the ebay messaging upgraded it's feature, we don't need to ask the customer to send the photo/s to ozauction@gmail.com just ask customer to directly send the photo/s via ebay messaging.
