TEAM DAILY UPDATES

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August 04, 2016

Common issue for SKU PMTL520-1 - holes don't line up. Please advise customer first to follow the steps shown in the link below before sending replacement (parts).

https://drive.google.com/drive/u/0/folders/0ByF6iq0GfRycMTZ1bzlkWjE0VGc


August, 03, 2016

REG RE STOCKING FEE (ANNIE ITEMS- CHANGE OF MIND)

Actually, it is a RETURN FEE.We should say that it is a RETURN FEE, not a RE STOCKING FEE.

The customer can look for other couriers and pay for return postage, but we believe this way will cost them more than the restocking fee(return label provided by a supplier);Besides,according to change of mind policy, only item price refund(via crazy points) is provided, right? Thus,no refund for original postage.

August, 01, 2016

SP2-320607 (Solar Power Fountain Outdoor Pond Pool Water Pump ) As per Linda, the correct WATTS of this item is 2W :)

July 27 2016

DDSS-01BP user manual

https://drive.google.com/file/d/0B4ANzdf7CQcOZERaMHdFdzdFWVE/view?usp=sharing

July 26 2016

New AusPost POD password: AUSPOST10

July/21/2016

Wendy has enabled postage to NZ function for six (6) smaller items on eBay AU. These items are UFR-609, TK-HPP5050, SBL201, LS003, LF001, HF5-BS. Please don't feel unusual if you receive any inquires from NZ customers.

July/19/2016

For item or part replacements that we directly request from suppliers or purchasers, please ask for tracking number, courier company name, and ETA and put them in the backend.

July/19/2016

For ON HOLD orders due to Credit Card verification, if you put a note in the backend, please finish the system event and change the order status to Processing.

July 15, 2016

FASTWAY COURIERS UPDATE

For items returned to our warehouse due to address is out of area and onforwarding fee will apply, please ask Stephen to resend item via Australia Post.

July/12/2016

For SKU: 67469, if the customer receives this item with European plug (with photo), please immediately ask the buyer to return the item for replacement or refund. This is a serious mistake by the supplier and selling an item without an AU plug in Australia is illegal.

June,28,2016

TIG (TOLL IPEC UPDATE)

1300 844 373 is for IPEC. It's a good number for our customers to call if the freight has been carded and they want to arrange redelivery, otherwise they are generally better off calling TIG on 03 9809 7465

June,28,2016

H1109A, H1209A

Please note that we do NOT send the following SKU (H1109A, H1209A) to NSW, these products are restricted to sell to NSW

June,27,2016

INFORMATION ABOUT DROP SHIPPING ITEMS

For DROP SHIP ITEMS, please advise customer to wait for 2-3 working days for the tracking after you see ( label printed) on our back end.

June/24/2016
All refunds should be logged in RMAgent except for Crazypoints refund.

June/24/2016

  • Change of mind procedure for AU items/Vincentfang's items:

If item is from AU warehouse(Springvale VIC), please follow standard procedure except for:

-Supplier: Mills International Trading
-Supplier: Silver Eagle

NOTE: Please make sure item is in a good resellable condition before accepting the return.

How to check supplier:

-Below product SKU in CrazySales backend, click "Product info"


June/23/2016
How to check which courier will be used to deliver an item:

1. Ask customer to provide postcode
2. Visit item's listing page at http://www.crazysales.com.au/
3. Enter postcode in "Your Postcode" box then click "OK"
4. Check "Shipping Carrier"

NOTE: Shipping carrier varies depending on the location/postcode

June/06/2016

New password to AusPost POD: CRAZY30

May/25/2016

NEW MANUAL FOR THE ITEM FEK-996 (Large Motorcycle Top Box)

https://drive.google.com/file/d/0B2zSZOvyfymJMG9wU2NWVFZqQ1k/view?usp=sharing

24/05/2016

Update for item FEK-996

Customers from both NZ and AU said missing fixing bars, actually, there is no fixing bar, (old user manual), so we need to explain the item doesn't have fixing bars.

Wer.png

NOTE: ABOVE Picture is the new one and the BELOW Picture is the old one

Above is the updated version , the below one is old version. Part marked are both called fixing bars, but different.

5/11/2016

-Hi Team. More info about Fastway Courier

1. tracking website and POD available at fastway.com.au
2. contact # 03-9320-8100
3. do not deliver po box/parcel locker
4. they leave a calling card if no one rcvd the item and do re-delivery, but 2nd re-delivery has a charge
5. allow cx to leave ATL note
6. advise customer to use this link >> https://callingcard.parcelconnect.com.au/CallingCard/Parcel if want to change delivery address

-For gun safes keys issues, please check link below before contacting purchaser or warehouse team.

https://drive.google.com/file/d/0B3x325-K8vISQ1U3cTFXQUhOb1U/view?usp=sharing

Purchasing Restructure

Please Note that these are Team Leaders

  • SPORTS / OUTDOOR - SUGAR/JENNY YE
  • PET / TOOLS - SALLY
  • FURNITURE - TRACY
  • APPLIANCE / TOYS - KAREN
  • KITCHEN / MUSIC/ BEDDING - LINDA

12/15/2015: For any BPAY Related case with Fraudulent account, please contact Annie XU for resolution. - Edmund

10/15

  • This is regarding the Global Outlet items (HQB) . Please be informed that Charles informed us that UBI now can accepts PO BOX address, but if the

courier is TOLL, still PO BOX address is not allowed. -Nikkie
10/23

  • For the 30-day money back guarantee(NZ), even if the product is under free shipping promotion, the postage will not be deducted to the refund. We will still process full item price refund. -John

10/23
Crazysales/ eBay

  • TIG shipping delay please notify our customer due to Christmas is fast approaching. Should advise customer to call back TIG at (03) 9809 7465 and track and trace http://www.trackmyparcel.com.au/?b2c - Jen

11/6

  • Team, Please merge the tickets of multiple tickets to one ticket to prevent multiple surveys and confusion on the case, Please see below for steps

Merging Tickets
11/20

  • For Waving & Singing Santa (SKU:HYX1472005,HYX1572004,HYX1472004)

1. Make sure cable is properly plugged into the DC 5V slot, and on/off switch is turned on.
2. Sensor can only detect object moving right in front it within 1m range.
3. Some models will have slower reaction and move a few seconds after sensor is triggered.
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Please refer to the following photos and pass on the instruction to customers for any upcoming cases before returning the item. Thank you.

12/9

  • For customers requesting manual for SKU YWJD-502, please provide manual for similar item provided by purchaser as we do not have manual for this item.

B.png

C.png

D.png
12/21

  • For item inquiries, please contact purchasing agent from "review product" directly.

Updates.JPG
28/03

  • 'SKU: SF50E, SME-11N，T375E，SME-34'

Regarding the safety box，if cx cannot open the box，we can send the blue master keys to cx first，as master keys can open the box _@BellaChen

27/04
OZAUCTION
Once you advise customer to return item for refund, please cancel the order here >http://res.ebay.com.au/ws/eBayISAPI.dll?CreateDispute&DisputeReason=2&guest=1
27/04
If a new ticket comes after we replied to a message, please do not merge to old ticket to avoid confusion.

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