With photo

*CANNOT REPLACE PARTS 1. Item is less than or equal to $30
If the item is usable or has minor damage, offer compensation > if customer refused to take the offer > process refund or send replacement depending on the availability of the item.
2. Item is greater than $30 but is less than $61
If the item is usable or has minor damage, offer compensation > if customer refused to take the offer > process refund or send replacement depending on the availability of the item.
3. Item is greater than $60 but not wood product
If the item is usable or has minor damage, offer compensation > if customer refused to take the offer > provide return details then offer refund or replacement.

OR

Check if customer can get the item checked locally and get repair quotation - if the price is reasonable, shoulder repair cost.

NOTE:
Check customer's message and judge if the item is usable. If not, DO NOT OFFER PARTIAL REFUND.

*CAN REPLACE PARTS
1. Ask customer to specify part needed.
2. Add job to RMAgent