Task Category
From crazysales
| TASK CATEGORY | DESCRIPTION/SUB-CATEGORY |
|---|---|
| Spam Checking |
- Spams/Junks in Zimbra email accounts which are being deleted forever or moved to inbox (marked as 'Not Spam') |
| eBay Order Issue | - Issues arising from eBay portal
- eBay Backend not pulling data from CS Backend (Uploading tracking number) |
| eBay Late Shipment Defect | - Appeal to eBay to remove a late shipment defect |
| eBay Messaging | - Outgoing message sent to an eBay customer or to eBay Customer Service via eBay portal |
| Kayako Tickets | - Regular Queue (AU/NZ/UK/US) |
| Chat (Kayako) | - Regular Chat in Kayako |
| Chat (Facebook) | - Chat using Facebook Messenger |
| Offline Chat (Messages and Surveys - Kayako) | - Customer chats/Survey with inquiry and needs CSR response/resolution |
| Courier Inquiry (Non Voice) | - Incoming email from courier for customer case resolution
- Follow-up cases for loss cases |
| On Hold Orders | - Checking On Hold orders that are more than 24 hours |
| Product Review (CS Backend) | - Customer submits review on Frontend, CSR approves/declines customer's feedback in the Backend |
| Product Review (Google) | - CSR checks Google reviews and contacts customer for resolution |
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