REFUNDS

B. Refund

1. Create a Request

2. Enter the Order Number. Details of customer will auto-populate.
3. Click ADD TO REQUEST next to the SKU to be refunded.

***REQUEST PRODUCT window will open***

4. To resend a whole item, just fill in the resend Quantity, NO NEED to check boxes for ‘part’ and ‘kitting’.
5. Upload proof/photo (Mandatory, jpg/png files with a size less than 2M)
6. Fill in Details section (State a brief issue description or the reason of the refund)
[Example: ‘Missing screws, $5 partial refund accepted’]
7. Select REFUND and and type of refund either (full) ‘refund’, ‘compensation’ or ‘partial-refund’.
8. Select Issue and Priority (Priority should be set to NORMAL)
9. Click SAVE. Case will be set to PENDING.
10. For the APPROVER: Check if all information is correct. Then click SUBMIT. Case will be set to REQUESTED.

Steps on how to CONFIRM once submitted (For the APPROVER only)

1. Check if all details are correct then click REQUEST CONFIRM. The case will be set to Processing. The approver has an option to CANCEL case if needed..