Difference between revisions of "On Hold orders"
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1. Contact buyer '''3x (Once a day from the day the order is on hold)''' to get the required information.<br> | 1. Contact buyer '''3x (Once a day from the day the order is on hold)''' to get the required information.<br> | ||
| − | 2. If the buyer does not respond after 3 days, cancel the order and process refund.<br> | + | 2. If the buyer does not respond after 3 days, cancel the order and process a refund.<br> |
| − | 3. The reason '''"Buyer asked to cancel the order"''' must be selected when | + | 3. The reason '''"Buyer asked to cancel the order"''' must be selected when canceling the order on eBay.<br> |
4. Send the template below: | 4. Send the template below: | ||
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Good day! Hope this email finds you well. | Good day! Hope this email finds you well. | ||
| − | We are sorry to inform you that we are unable to process the shipment of your order for | + | We are sorry to inform you that we are unable to process the shipment of your order for item XXXitemXXX. We have contacted you on XXdateXX, unfortunately, we did not get a response from you. We have noticed that your order has been “on hold” since XXdateXX and have therefore canceled your order and will be refunding you $XXX via your original payment method. Please accept our sincerest apologies for the inconvenience this may have caused. |
Many thanks for your kind understanding regarding this matter. | Many thanks for your kind understanding regarding this matter. | ||
Revision as of 00:04, 1 April 2022
Procedures:
1. Contact buyer 3x (Once a day from the day the order is on hold) to get the required information.
2. If the buyer does not respond after 3 days, cancel the order and process a refund.
3. The reason "Buyer asked to cancel the order" must be selected when canceling the order on eBay.
4. Send the template below:
Hi xxxxxxxx,
Good day! Hope this email finds you well.
We are sorry to inform you that we are unable to process the shipment of your order for item XXXitemXXX. We have contacted you on XXdateXX, unfortunately, we did not get a response from you. We have noticed that your order has been “on hold” since XXdateXX and have therefore canceled your order and will be refunding you $XXX via your original payment method. Please accept our sincerest apologies for the inconvenience this may have caused.
Many thanks for your kind understanding regarding this matter.
Should you have any inquiries, please feel free to get back to us.
Best Regards!
Customer Service
