Difference between revisions of "GUIDES ON CONTACTING PURCHASERS"
From crazysales
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Revision as of 14:54, 6 August 2021
| NEED TO BE FORWARDED TO PURCHASERS | ||
|---|---|---|
| TYPE | SCENARIO | |
| Product Inquiry | - To get any information not provided on the listing page and product catalog FAQ's | |
| Damaged | - Item DOA (to improve packaging) | |
| Package related concerns | - Damaged packaging | |
| Faulty | - Faulty Items (functionality) - Defective Items (physical defects/damages) | |
| Not as Described | - Specified on the listing but contrary to the actual item received | |
| Quality Issues | - Defects, deficiencies, or significant variations in the final product's expected performance or appearance. | |
| Missing Part/s | - Confirmed missing part - Wrong part | |
| Listing Issue/Error | - Confirmed wrong listing information (Website to Actual) - Lack of significant information / specification that is vital for product usage | |
| Item Restocking | - Confirming with purchaser as to when we will have the item back in stock for non-discontinued items | |
| No Manual | - If manual is missing from the package, no soft copy of manual in FAQ's, Manual index or listing page | |
