Difference between revisions of "NZ Updates"

Revision as of 18:40, 30 March 2020

• COVID 19 temporary templates (returning items)

Dear xxxx,

Good Day! Thank you for getting back to us.

Please be informed that due to the ongoing pandemic, our courier will no longer be doing pickups for non-essential items. We can have it collected after the lockdown. However, we are discussing with our higher management if we are able to process the refund/replacement before the collection.

Please allow 1-2 business days for the update to be provided.

Thank you for your kind understanding and patience!

Regards,

xxxx

Customer Service Representative

• COVID 19 temporary templates (tracking info)

Dear xxx,

Good day. We hope you're doing great.

Your item has been dispatched on xxxdatexx via xxxx with the connote number of xxxx. Normally, delivery takes 3-7 business days. However, due to the ongoing pandemic, please expect some delays with the delivery.

To track the item, please have a check here xxxx or contact xxxxx.

Thank you very much for your understanding and patience.

Kind Regards,

xxxx

Customer Service Representative

• HOW TO CHECK STOCKS

GO TO http://app.freightdirect.eiz.co.nz/

(USERNAME: zeawaycs) (PASSWORD: 123)

CLICK "PRODUCTS" https://prnt.sc/qnt0vn

THEN TYPE IN THE SKU OF THE ITEM ON THE SEARCH BAR https://prnt.sc/qnt11t

• ETA Posthaste

If the address is in Metro ( Auckland, Howick, Wellington, Pukekohe) the delivery frame should be 1-5 business days

If the address is in Rural (the address which has RD or rural delivery address), the delivery frame should be 1-7 business days

• ETA Toll

If the address is in Metro ( Auckland, Howick, Wellington, Pukekohe) the delivery frame should be 2-5 business days

If the address is in Rural (the address which has RD or rural delivery address), the delivery frame should be 2-7 business days

• IF FIRST PAYMENT IS HIGHER (LAYBUY)

If the first payment is higher, this is due to the credit limit on the customers account.

Laybuy doesn't restrict the amount you can spend however if you exceed your limit, you are required to pay the excess on day 1. This will only ever occur when the total purchase price of your items exceeds your limit.

• New Posthaste account number

1832439

• New Posthaste account number

1826685

• New Warehouse address

8 Hautu Drive, Wiri, Auckland 2104

• TradeMe Afterpay

How it works on Trade Me:

1. Use "Buy Now" or win an auction.

2.Select "Afterpay" as your payment option.

3.You'll be taken to Afterpay's website.

4.Follow the instructions for creating an Afterpay account, or sign in if you're already a customer.

5.Once you're finished with Afterpay you'll be taken back to Trade Me.

6.Afterpay will email you a payment schedule.

• All you need is a New Zealand:

A.debit or credit card

B.mobile phone number

C.address