Difference between revisions of "RMA Reasons"
From crazysales
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! style="background:Black"| <span style="color:#FFFFFF">REASON</span> | ! style="background:Black"| <span style="color:#FFFFFF">REASON</span> | ||
|- | |- | ||
| − | ! scope="row"| If | + | ! scope="row"| If customer received part/s |
|style="text-align: center;"| '''OTHERS''' | |style="text-align: center;"| '''OTHERS''' | ||
|- | |- | ||
Revision as of 15:56, 13 November 2018
| CASE | REASON |
|---|---|
| If customer received part/s | OTHERS |
| If warehouse failed to send a parcel. | OTHERS |
| If parts are missing due to damaged packaging. | OTHERS |
| If the box is not damaged or unopened upon delivery but part/s are missing upon opening. | PART MISSING |
| If the item arrived damaged due to delivery process. | DOA / DAMAGED |
| If the part arrived damaged due to delivery process. | DOA / DAMAGED |
| If the item is not functioning or stopped working. | FAULTY |
| If a defect or damage occurred while the item is being used based on instruction or correct procedures. | FAULTY |
| If courier lost the item or parcel. | LOST |
| If warehouse sent the item but courier cannot locate or has no scan of the package. | LOST |
| If warehouse sent wrong item or wrong parcel. | WRONG ITEM SENT |
